After your order is confirmed, we send a welcome email with:
- Your client portal login at client.photonspark.com.
- A separate email with service-specific credentials (control panel, DNS, hosting, etc.).
- A one-page document covering what to expect in the first week.
For managed services (Managed Cloud, Managed Hosting, Private AI, Application Management), an engineer is assigned to your account and reaches out to schedule a 30-minute kick-off call. The kick-off covers:
- Confirming the deployment target (region, version, runtime).
- Migration plan if you are coming from another provider.
- Who on your side should receive status updates and how (email, Slack, Discord).
For self-managed products (Docker Containers, DNS, basic hosting) there is no kick-off call by default — everything you need is in the portal. If you want a walkthrough anyway, open a ticket and ask.
Typical onboarding times
- Hosting / DNS / Docker — provisioned within 1 hour of payment confirmation.
- Managed Cloud / Private AI / Custom Project — 2–5 business days, depending on scope.
- VitalSpark / SparkTranscript — same day for trial, 1–2 weeks for production rollout.
If you have not received anything within one business day, check spam first, then email support@photonspark.com.