Shared Hosting client area — billing.photonspark.com. Invoices, support tickets and a one-click cPanel login for your hosting plan.
Control Center — me.photonspark.com. This is where invoices and services for our other products live.
Service-specific panels:
- Game servers — panel.photonspark.com
- Hosting — link is in your welcome email (usually
cpanel.<your-domain>). - Cloud / Private AI — credentials are issued during onboarding; there is no central panel.
Forgotten password
Use the "Forgot password" link on the portal login page. The reset email arrives within a minute. If it does not, check spam and confirm the email on file is correct.
Locked out completely
If you have lost the email on file, you cannot self-serve a reset (this is intentional — your data is at stake). Email support@photonspark.com from any contact email you control, with:
- Your account or customer number.
- Two pieces of identifying information (last invoice number, recent ticket reference, primary domain).
- A new email address to associate with the account.
We verify and restore access. Usually 1–2 business hours during weekday office hours.
Multi-user access
The portal supports multiple contacts per account with separate permissions (billing, technical, security). Email support@photonspark.com to add or change account contacts.