Upgrades
Upgrades take effect immediately. We pro-rate the unused portion of your current plan as credit toward the new one.
- Hosting plans — instant.
- Game servers — instant; a 30-second restart applies CPU/RAM changes.
- Managed Cloud / Private AI — within 24 hours (we need to provision capacity).
- VitalSpark / SparkTranscript — billing-only change; new features unlock immediately.
Upgrade via Portal → Services → click the service → Upgrade, or open a ticket.
Downgrades
Downgrades take effect at the end of your current billing cycle. We do not pro-rate refunds for downgrades — resources were already reserved.
Make sure your usage will fit the smaller plan before downgrading. One week before the cycle ends, we send a reminder if usage is over the target limit. If usage is still over at cycle change, we pause the change and ask you to confirm.
Emergency downgrades
For real cash-flow / project-ending cases, email contact@photonspark.com. We can usually accommodate, especially on annual contracts.
Not a simple plan change
Migrating between products — shared hosting → managed cloud, single VM → Kubernetes — is a migration project, planned and quoted separately. Ask for a quote.